Text Registration: If Your Registration Is Declined
Texting registrations may be declined for various reasons, including incomplete information, business verification issues, or compliance concerns. This article walks through what to do if your registration is declined. For the overview of registration and the four-step path, see Text Registration: Overview and Getting Started.
Note: If you are a sole proprietor, your registration is processed through Twilio. A Twilio decline may require a campaign vetting appeal, which Levitate support handles on your behalf — contact your Customer Success Specialist or Levitate support if your registration is declined.
If your registration was declined
- Reach out to your Customer Success Specialist — they'll be able to tell you why your registration was declined.
- Update your website if needed — make the changes your CSM identified as necessary for your registration to be accepted. See the Preparing to Register checklist and the vetted templates.
- Contact Levitate support — support can reset your registration so you can fill out the form again with corrected information.
- You will need to fill out the form again — after a reset, you'll receive a new registration link to complete the form with the corrected information. Support is able to reset your registration but cannot resubmit on your behalf. See Registration Form: Field-by-Field Guide for a walkthrough of each field.
- Review the common decline reasons below before resubmitting.
Common reasons for registration decline
- Business name doesn't match official records
- Missing or incorrect EIN/Tax ID
- Incomplete business address
- Message sample doesn't match intended use case
- Need compliant opt-in language on website
- Need compliant privacy policy on website
After resubmission
Registration review typically takes 5–7 business days. You'll receive a notification when your registration is approved or if additional information is needed.