Text Registration: Opt-In Language and Privacy Policy

Opt-In Statements

Every company submitting registration will need to provide opt-in language.

What's required of Opt-In Language

Brand name— the name of your company
Types of messages being sent— reminders, informational messages, donation asks, etc.
Message frequency disclosure— how often your company will be reaching out by text
Rate disclosure— "Message and data rates may apply"
HELP information — "Reply HELP for help"
STOP opt-out information— "Unsubscribe at any time by replying STOP"
Link to the Privacy Policy and Terms & Conditions

Where does the Opt-In Language Go?

If your company has a website with a form or forms collecting phone numbers, each form collecting phone numbers must have an opt-in disclosure. Opt-in disclosure can vary based on if the phone number field is a required field.

If the phone number field is required for form submission, there must be a checkbox or some way for the contact to opt-out of receiving text messages.

Example:

By checking the above box, I have opted into receiving updates, offers, and informative texts from [Insert Business Name]. Messages will be recurring, message and data rates may apply, and message and data rates may apply and message frequencies will vary. Reply STOP at any time to unsubscribe or HELP for more information. Read our Privacy Policy here.

If the phone number field is not required, then there doesn't need to be a checkbox but there still needs to be an opt-in statement.

Example:

By providing my phone number, I have opted into receiving updates, offers, and informative texts from [Insert Business Name]. Messages will be recurring, message and data rates may apply, and message and data rates may apply and message frequencies will vary. Reply STOP at any time to unsubscribe or HELP for more information. Read our Privacy Policy here.

If your company's website does not collect phone numbers, you'll need to provide an Offline Opt-In Script or an Offline Opt-In Form. The script will be copied and pasted into the Levitate Text Registration Form, the Form will be uploaded as a document to the Levitate Text Registration Form.

Offline Opt-In Script

This is a script for verbally asking contacts for consent to send them text messages.

Do you opt-in to receiving updates and informative texts from [Business Name]? Messages will be recurring, message and data rates may apply and message frequencies vary. Reply STOP at any time to unsubscribe or HELP for more information.

Offline Opt-In Form

Name:______________

Phone number:_________

Email address: _________

Physical address: _________________

Text message consent:

By checking this box or providing my number I am opting in to receive updates, offers, and informative texts from [Company Name] you’re agreeing to receive recurring messages. Message and data rates may apply. If you’d like to opt-out of receiving text messages reply ‘STOP,’ if you need more information or help reply ‘HELP.’ [Company Name] will never share your mobile information with third parties. Our Privacy Policy and Terms are listed below for review.

Signature ____________

Date ______

Privacy Policy

Every company submitting for text registration must have a Privacy Policy on their website, no exceptions. We recommend using the full privacy policy we've provided below, as it accounts for all necessary compliance components. However, if you have your own privacy policy that you'd like to keep and add to for text compliance, we've provided what you should add below.

Full Version

Welcome to our website. We value your privacy and are dedicated to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your personal data, and your rights concerning this data. We do not share your data with third parties for marketing or promotional purposes.

1. Data Sharing and Disclosure

We do not share your personal data with third parties for marketing or promotional purposes. We may share your data with third parties only in the following circumstances:

Service Providers: With third-party service providers who perform functions on our behalf, such as IT service providers, data storage providers, and telecom service providers
Legal Obligations: When required by law or to respond to legal processes.
Protection: To protect our rights, property, and safety, or that of our customers and others.

2. Data We Collect

We collect various types of personal data, including:

Identity Data: First and last name.
Contact Data: Email address, phone number, billing and delivery address
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. Methods of Data Collection

We collect personal data using various methods, primarily through forms on our website:

Direct Interactions: You provide your personal data when you fill out forms, create an account, subscribe to our services, request marketing materials, or give us feedback.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies

4. How We Use Your Personal Data

We use your personal data for the following purposes:

SMS Program: If you opt into our SMS program, we will send you messages regarding our services, updates, policies, and promotional offers. You will receive messages about product updates, service notifications, and special offers. You can opt-out at any time.
Service Provision: To perform the contract we are about to enter into or have entered into with you.
Marketing and Communications: To send you marketing materials and communicate with you about our services.
Prospecting: To analyze your data to understand your preferences and prospects for new clients.
Customer Support: To respond to your inquiries and provide support.

5. Data Storage, Maintenance, and Protection

We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

Data Encryption: Encrypting personal data to protect it from unauthorized access.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Security Assessments: Conducting regular security assessments to identify and mitigate potential vulnerabilities.

6. Your Rights You have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request correction of any incomplete or inaccurate data we hold about you.
Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it.
Objection: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground.
Restriction: You can request restriction of processing of your personal data.

7. Opt-Out Options and Mobile Information

You have the right to opt out of receiving marketing communications from us at any time by:

SMS: Replying "STOP" to any SMS message you receive from us. Email: Clicking the "unsubscribe" link in any email you receive from us.
Account Settings: Updating your preferences in your account settings on our website.

More on mobile information usage, collection, and privacy

Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us at [INSERT YOUR PHONE NUMBER].
Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at [INSERT YOUR PHONE NUMBER]. Opting out will not affect your other interactions with our services.

8. Changes to this Privacy Policy

We may change this Privacy Statement from time to time when necessary to reflect changes in our Services, how we use personal information, or the applicable law. If we make changes, we will revise the “Last Updated” date at the top of the statement. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate.

Mobile Compliance Add-On Version

Opt-Out Options and Mobile Information

You have the right to opt out of receiving marketing communications from us at any time by:

SMS: Replying "STOP" to any SMS message you receive from us. Email: Clicking the "unsubscribe" link in any email you receive from us.
Account Settings: Updating your preferences in your account settings on our website.

More on mobile information usage, collection, and privacy

Our SMS program provides updates, notifications, and promotional messages related to our services. By subscribing to our SMS program, you consent to receive SMS messages at the phone number provided. Message frequency may vary based on your interaction with our service.
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
You have the right to access, correct, verify, or remove your personal information at any time. To manage your information, please contact us at [INSERT YOUR PHONE NUMBER].
Opt-Out Option: If you wish to opt-out of receiving SMS messages, you may do so at any time by replying "STOP" to any of our messages or by contacting us directly at [INSERT YOUR PHONE NUMBER]. Opting out will not affect your other interactions with our services.

FAQs

What if I can't manage or change my current site?

Currently, if your website doesn't have a privacy policy, or if it's insecure, a domain parking site, etc. your registration submission will be rejected. As a company, Levitate is not able to access websites that we do not own and operate.

Interested in a new website? Levitate can create, launch, and assist in managing your site! Reach out to your Customer Success Specialist if you'd like to get more information on our sites, pricing, and options. Websites will come pre-loaded with a privacy policy and opt-in language for texting.

More about Levitate websites

Still need help?

Reach out directly to your Success Specialist for additional assistance!