Recurring Donations
How do recurring donations work?
In addition to one-time donations, the Levitate Donation Survey can also be used to collect monthly or annually recurring donations. Stripe must be connected to Levitate. Read more about that here.
Recurring donations are processed as a subscription in Stripe. For monthly recurring donations, the donation will be charged or pulled from the desired payment method on the same day of the month the donation was initiated—so if you start a monthly recurring donation on March 15th, the next month's donation will be charged by Stripe on April 15th. The same logic applies to annual donations—if you initiate a yearly donation on February 12th, 2026, the next annual donation will be charged by Stripe on February 12th, 2027.
Where do I enable recurring donations?
Once the Stripe is set up and enabled in Levitate, Donation Surveys can be configured to collect recurring donations. One survey can collect both one-time, monthly, and annual donations– one, some, or all. Just like with one-time donations, set price amounts can be provided for giving, and custom amounts can be accepted.
The video below walks through creating a Donation Survey that collects recurring monthly and annual donations:
Tagging Based on Donation Type
Donors who choose to make a recurring donation will be tagged as Recurring Donation: Monthly or Recurring Donation: Annual.
FAQs & FYIs
The donor needs to change or update their payment info, make a dispute, or needs a detailed receipt. Can this be done through Levitate?
No— all transaction and payment related updates must be made through Stripe. Levitate facilitates the donation and keeps records of each donation, but does not house payment method related details.
My donors are not seeing their preferred e-pay option— how can I add that in?
If a donor wants to pay through ACH, or another e-pay option that's not being show, you'll need to configure Stripe to accept those types of payments. Stripe supports many payment methods— details can be found here. The linked article will give information on each type of e-pay method and link where to configure the ability to accept them! Levitate does not play a role in which e-pay options show.
Are donors able to manage their recurring donations on their end?
Yes— when a recurring donation is received, Levitate will send out a Donation Confirmation email to the donor. There is a link at the bottom of the email that will take the donor to Stripe for recurring donation management. Here's what it looks like:
Every Stripe user must set their own recurring donation (subscription) management parameters in Stripe. You can read more about these parameters— like whether or not a donor can cancel their recurring donation on their end, or even update their billing information— here. This document will also link to where those parameters can be set!