Number of Contacts or Recipients is Incorrect


Sometimes, Levitate users notice a discrepancy between the number of expected contacts and those appearing in their sends. This discrepancy is likely due to contact ownership. 


Here are a few areas where users notice the incorrect number of contacts:

When scheduling an email:

When previewing a scheduled campaign:

When viewing the email report: 


How to Change the Number of Recipients

When scheduling an email to a tag group, users can decide if they want to send to "Contacts I Own" or "All Contacts" in that tag group.  

If the campaign is already scheduled, cancel the send and reschedule the campaign. 


Who is the Contact Owner?

The contact owner can be found within the Contact Profile under the Connections tab. For customers with integrations, contact ownership is mapped by your administrator.