Number of Contacts or Recipients is Incorrect

Overview

Sometimes, Levitate users notice a discrepancy between the number of expected contacts and those appearing in their sends. This discrepancy is likely due to contact ownership. 

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Here are a few areas where users notice the incorrect number of contacts:

When scheduling an email:

When previewing a scheduled campaign:

When viewing the email report: 

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How to Change the Number of Recipients

When scheduling an email to a tag group, users can decide if they want to send to "Contacts I Own" or "All Contacts" in that tag group.  

If the campaign is already scheduled, cancel the send and reschedule the campaign. 

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Who is the Contact Owner?

The contact owner can be found within the Contact Profile under the Connections tab. For customers with integrations, contact ownership is mapped by your administrator.