Allowing Levitate Emails Through GoDaddy Email Security

If your organization (or a contact's organization) uses GoDaddy Advanced Email Security, messages sent from Levitate can be held in quarantine before they reach the inbox. An administrator of the GoDaddy account can stop this by adding the sending address to the approved senders list and releasing any legitimate Levitate messages that were already held.

Note: Only an administrator of the organization that uses GoDaddy Advanced Email Security can change these settings. Levitate support cannot change them on your behalf.

Allow the Sending Address

1. Sign in to the GoDaddy Advanced Email Security portal as an administrator.
2. Find the organization's approved senders list (sometimes called an allowlist or safe senders list).
3. Add the email address the Levitate messages are sent from. This is the address of the user whose emails are being quarantined. For Levitate notification emails such as digests, add the sender address shown on the notification instead.
4. Save the change.

The exact menu names in the portal can vary by plan and over time. If you can't find the approved senders list, check GoDaddy's own help or contact GoDaddy support.

Release Quarantined Messages

1. In the same portal, open the quarantine logs.
2. Look for messages from the Levitate sending address.
3. Release the ones that are legitimate so they are delivered to the recipient.

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