Email Delivery Troubleshooting

Troubleshooting Email Delivery Issues

If you are not receiving test emails or your recipients are not receiving emails sent through Levitate, follow the steps below to identify and resolve the issue.


Test Emails Are Not Arriving


If you have requested a test email and it has not appeared in your inbox, try the following:

1. Check Your Spam or Junk Folder

Test emails can occasionally be filtered by your email provider.

  • Check your Spam, Junk, or Promotions folder
  • Look for emails from Levitate or from your connected sending address.
  • If you find the email, mark it as “Not Spam” to ensure future emails are delivered to your inbox

2. Allow Time for Delivery

Email delivery may take a few minutes.

  • Most test emails arrive within 1–5 minutes
  • High email volume or provider delays can increase delivery time
  • Wait at least 10 minutes before attempting to resend

3. Confirm the Recipient Email Address

Verify that the correct email address was used.

  • Double-check for typos in the recipient’s email address
  • Confirm the email account is active and accessible
  • Try sending a test email to another email address you control

4. Check Your Email Connection in Levitate

Your email connection may require reauthentication.

  1. Navigate to Settings > Profile
  2. Locate where it says “Sending As” Email

  3. If your email is displayed there, you are likely connected. 
  4. If Not Available is displayed here, you are likely disconnected from Levitate
  5. If prompted, click Reconnect and complete the authentication steps

5. Review Your Email Provider Settings

Some providers apply additional filtering or security rules.

  • Gmail: Check the “All Mail” folder in case the email was filtered out of the inbox
  • Outlook / Office 365: Review your organization’s spam filtering settings
  • Corporate Email Accounts: Contact your IT team to confirm Levitate emails are not being blocked

6. Check for Email Bounces

If an email address previously bounced, future emails may not send successfully.

  1. Open the contact’s profile in Levitate
  2. Look for a “Bounced” status on the email address
  3. Update the contact with a valid email address if needed


Recipients Are Not Receiving Emails You Sent

If a recipient reports not receiving your email, start by checking the send status.


Review the Email Activity Report

  1. Navigate to Reports > Email Report
  2. Locate the email campaign in question
  • Delivered: The email reached the recipient’s server
  • Bounced: The recipient’s server rejected the email
  • Failed: A technical issue prevented the email from sending

Understanding Bounce Types

Hard Bounce

A hard bounce indicates a permanent delivery failure. Common causes include:

  • The email address does not exist
  • The domain does not exist
  • The recipient’s server permanently rejected the email

Soft Bounce

A soft bounce indicates a temporary issue. Common causes include:

  • The recipient’s mailbox is full
  • A temporary server issue
  • The email size exceeded provider limits

Improving Email Deliverability

To help ensure your emails consistently reach recipients:

  • Regularly clean your contact list and remove bounced addresses
  • Ensure proper email authentication is configured (SPF, DKIM, and DMARC). See All About Email Health for more information
  • Avoid spam trigger words in subject lines
  • Always include an unsubscribe link
  • Send from a professional domain rather than a free email provider

Still Need Help?

If you have completed the steps above and are still experiencing issues, please contact support@levitateapp.com and include:

  • The affected email address(es)
  • The date and time the test email was sent
  • A screenshot of your email connection status under Settings > Integrations
  • Any error messages you have received

Our Support team can review your account’s email health and delivery status to help identify the issue.

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