Switching Email Providers in Levitate

If you need to change your email connection in Levitate from one provider to another (for example, from Google to Office 365 or vice versa), contact your Levitate Customer Success team or Support at support@levitateapp.com.

Why You Might Need to Switch

Common reasons for switching email providers include:

• Your organization is migrating from Google Workspace to Office 365 or vice versa
• Changing from one email service to another
• Switching from a personal email account to a business account

What Happens During the Switch

When you switch email providers, our team will:

1. Update your email configuration in our system to match your new provider
2. Preserve your data - all your contacts, campaigns, automations, and message history remain intact
3. Reconnect your email - you'll need to authenticate with your new email provider
4. Verify the connection - we'll ensure everything is working properly

Information You'll Need to Provide

To help us switch your email provider quickly, have this information ready:

• New email address (if it's changing)
• Email provider name (Gmail, Office 365, Outlook, Exchange, etc.)
• When you need the switch completed (ideally, provide at least 24 hours' notice)
• Any specific requirements from your IT department

What to Expect

Timeline:

• Most email provider switches are completed within 1-2 business hours during business hours
• Plan for the switch during a time when you don't need to send critical emails

During the Switch:

• You may temporarily lose access to email sending in Levitate
• Your scheduled campaigns and automations will be paused during the transition
• Once reconnected, everything will resume normal operation

After the Switch:

• You'll receive a notification to reconnect your email
• Follow the authentication prompts for your new email provider
• Verify you can send and receive test emails
• Your campaigns and automations will resume automatically

Frequently Asked Questions

Q: Will I lose any data when switching email providers?

A: No, all your contacts, campaigns, sent message history, and automations are preserved. You're only changing how Levitate connects to your email.

Q: Can I switch email providers myself?

A: Email provider configuration requires backend updates by our team to ensure proper connection settings. Contact Support to request the switch.

Q: How long will I be without email access in Levitate?

A: The actual configuration update takes just a few minutes. The total time depends on how quickly you can complete the re-authentication with your new email provider.

Q: Will my scheduled campaigns still send?

A: Campaigns scheduled during the transition window will be paused. Once you reconnect, they'll resume sending according to their schedules.

Q: What if I'm switching both my email address AND provider?

A: Our team can handle both changes at once. Let us know both your new email address and new provider when you submit your request.

Q: Do I need to do anything special on my end?

A: You'll need to be available to authenticate with your new email provider when we notify you that the configuration is ready. Make sure you know your new email credentials.

Need Help?

Contact our support team at support@levitateapp.com or reach out to your Customer Success representative to schedule your email provider switch.

Include in your message:

• Current email provider
• New email provider
• New email address (if changing)
• Preferred date/time for the switch