Google Reviews Reporting
In the Google Reviews report, you can check out reviews received— when they were posted, the text, and the star rating— as well as details on if you've replied to the review or not.
From the Levitate dashboard you'll choose Reporting
And from there you'll choose Google Reviews Report
In the report, you'll see a full list of reviews received, when they were received, the star rating, and the content of the review. There are also direct links for replying to a review, accessing drafted Social Posts, and creating a new Social Post for a Google review.
If a comment is cut off, a ? icon appears beside it. Click the icon to see the full comment.
When opening a comment like this, if it has not yet been turned into a social post, you will also have an option to do so
Finally, you're able to download this report as a CSV by choosing Download Report in the report header, next to Search and Sort by.
Using the report on a phone or tablet
The Google Reviews report adapts to the width of your screen. At every width, Search, Sort by, and Download Report sit together in the first row of the header, with a bordered stat card in the row below. The header controls wrap onto additional lines on tablet-width screens and stack vertically on phones. Download Report stays with the other header controls, so it is not always in the upper right corner.
Search, sort, filters, export, and the reply and comment windows work the same way at every screen size. In the stat card, the Not Replied tile is highlighted while it is selected.
Review cards on phones
On phones, the table is replaced by one card per review. Each card shows:
- The reviewer's name
- The reply status, or a Reply Now button if the review has not been answered
- The star rating
- The date of the review
- The comment
Tap View details on a card to open a drawer with the full comment, your reply, and the social post status for that review. From the drawer you can choose Create Post to turn the review into a social post, or View Post if one already exists.
AI Auto-Reply Indicators
If AI auto-reply is configured in your satisfaction survey settings, the Google Reviews report displays an AI replied pill next to any review that received an automatically posted reply. This lets you see at a glance which reviews were handled by AI without opening each one individually.
When you open the reply modal for a review — on desktop or mobile — a timestamped note is shown indicating when the AI posted the reply. To enable or adjust AI auto-reply, see your Satisfaction Surveys settings.
FAQs
Q: Will Levitate start replying to my reviews automatically?
A: Only if you set it up. You choose one of three modes: auto-reply when a review meets a star threshold you set, let the AI decide which ones to answer, or keep manual approval for every reply.
Troubleshooting
Q: The report shows zero reviews even though my review campaign got responses. What should I check?
A: There are a few common reasons the report may show zero reviews after a campaign:
- Google Business Profile connection is disconnected. If the integration was disconnected or the authorization token expired, Levitate can no longer pull reviews. Go to Integrations (found under your name in the upper right corner) and confirm your Google Business Profile shows as connected. If it shows a disconnected or error state, reconnect it there.
- Sync delay. Reviews are synced from Google on a regular interval, so a newly posted review may not appear immediately. Allow some time after the review is visible on Google, then refresh the report.
- Wrong location or account not set to sync. If you manage multiple Google Business locations, confirm that the correct location is enabled for sync. You can check which locations are active under Integrations → Google Business. Locations with sync disabled will not contribute reviews to the report.
- Google is holding new reviews for review. Google may temporarily withhold a batch of new reviews while auditing them for spam. Once Google approves them, they will appear in Levitate on the next sync.
Q: Reviews appear on my Google Business Profile page but the Levitate dashboard still shows 0. What do I do?
A: First confirm the Google Business Profile integration is connected and the correct location is enabled for sync (see above). If the connection and location look correct, the most likely cause is either a sync delay or Google temporarily holding the reviews. If the reviews still do not appear after a day, contact Levitate Support so they can investigate the connection on your account.
Q: A review in my dashboard mentions an agent who does not work at my business. Why is that review showing up, and can Levitate remove it?
A: This is a misattributed review — a review that was intended for a different business but was posted to your Google Business Profile listing instead. This is a Google data issue, not a Levitate issue. Levitate displays exactly the reviews Google returns for your connected listing and has no ability to remove or filter individual reviews from your dashboard.
To address the review, you have two options directly through Google:
- Flag the review in Google Business Profile. Open your Google Business Profile, locate the review, click the three-dot menu next to it, and choose Report review. Select the reason that best fits (for example, "Doesn't represent an experience at this business"). Google will evaluate the report and may remove the review if it violates their policies.
- Contact Google Business Profile Support. If flagging the review does not result in removal, you can escalate by contacting Google Business Profile support directly at support.google.com/business/gethelp and requesting manual review of the misattributed post.
Once Google removes the review from your listing, it will no longer appear in Levitate on the next sync.