Google Business Profile integration

To bring our Customer Satisfaction surveys full circle, admin users on Levitate are now able to get connected to their Google Business profile. In order to see reviews, the credentials entered must belong to an admin, a manager, or an owner of the Google Business profile.

If you haven't already connected to a Google Business profile, and are an admin user, you'll see this dashboard card prompting you to connect.

Once connected, you will now be able to track Google reviews received while being signed on with Levitate— you'll see your percentage increase in reviews, star ratings and written reviews from clients, and the option to reply to all reviews!

When replying, you'll be able to use our AI assistant to craft a response that'll then post back to your Google Business profile. Toggle through reviews in the top navigation to easily respond to new reviews without having to click into multiple windows or tabs.

If you're the connected Admin— you can make changes to your Google Business profile integration, you're able to access them via the Integrations menu found under your name in the upper right corner.

Notifications about new Google Reviews

Levitate automatically sends out a digest email notifying Admins of new Google Reviews, so they can respond as soon as possible! Responding to Google Reviews helps with search engine placement and brings more traffic to your website, and hopefully your business!

These notifications are totally optional, and Admins can opt-out as they please.

Here's what that notification email looks like:

You can reply right through the email or access the review through your Levitate Dashboard and use our AI Assistant to help craft a reply.

If you haven't sent out a Customer Satisfaction Survey yet...

Here's the full guide on creating a Customer Satisfaction Survey in Levitate

FAQs

I am an admin, manager, or owner of multiple Google Business pages— will all of them show up here?

By default, yes. If you are the connected user to the Google Business pages through Levitate, you can go to the integration settings and check and uncheck which Google Business pages you'd like to show through Levitate.

Can each user connect to a Google Business page?

No, the Google Business page integration is intended to be an account wide feature and not separated user by user.