Per-Contact Email Engagement Stats
Levitate tracks email engagement at the individual contact level, so you can see how a specific person has responded to your outreach — not just aggregate campaign metrics. This gives you a clearer picture of which contacts are highly engaged and which may need a different approach.
Where to Find
Email engagement stats appear in the contact's profile, on the left side of the contact page, directly under Last Interaction and above Visibility. Because they sit in the profile rather than on a tab, you can see them whichever tab you have open. The card reads Email: followed by the contact's Open, Click, and Reply percentages.
The same card appears when you open a contact from the People list, in Focused View, in a texting conversation's contact panel, and in the contact panel while composing an email. Contacts with no emails sent from Levitate don't show the card.
Metrics Shown
The card shows three percentages for the contact:
- Open — percentage of the contact's emails that were opened
- Click — percentage of the contact's emails where a link was clicked
- Reply — percentage of the contact's emails that received a reply
Hover over the info icon at the end of the card to see the counts behind each percentage, for example Opened 5 of 5 · Clicked 3 of 5 · Replied 3 of 5, and a reminder of which emails are counted.
What's Included in the Stats
These percentages only cover emails sent to the contact from Levitate starting June 27, 2026. Emails sent before that date, or sent directly from your own email inbox rather than through Levitate, are not counted.
Email Engagement Tags
When email engagement tags are turned on for your account, Levitate adds a tag to a contact the first time they engage with an email from Levitate: Email Opened, Email Clicked, or Email Replied. The tags are added as engagement happens. They aren't based on the contact's percentages, and they aren't removed automatically.
Email engagement tags are off by default. Contact your Success Manager to turn them on. Turning them off stops new tags from being added, but doesn't remove tags contacts already have.
FAQs
Q: How far back do the engagement stats go?
A: Stats only cover emails sent through Levitate starting June 27, 2026. Earlier activity, and any emails sent directly from your own inbox rather than through Levitate, are not included.
Q: Why does the open count on a contact profile differ from the campaign report?
A: The contact-level Open percentage only counts emails sent through Levitate starting June 27, 2026, and excludes anything sent directly from your own inbox. Campaign-level reports may include activity outside that window or channel, which can produce a different number.
Q: Can I filter or sort my contacts list by engagement stats?
A: If email engagement tags are turned on, you can filter your contacts by the Email Opened, Email Clicked, or Email Replied tag. Direct numeric filtering on open rate is not currently available in the contacts list view.
Q: Are engagement stats shown for automations and one-off emails as well as campaigns?
A: The stats cover campaign and automation emails sent through Levitate on or after June 27, 2026. Emails sent from your own inbox, or through the Outlook plugin, aren't included.