Per-Contact Email Engagement Stats
Levitate tracks email engagement at the individual contact level, so you can see how a specific person has responded to your outreach — not just aggregate campaign metrics. This gives you a clearer picture of which contacts are highly engaged and which may need a different approach.
Where to Find
Email engagement stats appear on a contact's profile page. Open any contact record and select the History tab. Near the top, you'll see a pill showing Opened, Clicked, and Replied percentages for that contact.
Metrics Shown
The pill shows three percentages for the contact:
- Opened — percentage of the contact's emails that were opened
- Clicked — percentage of the contact's emails where a link was clicked
- Replied — percentage of the contact's emails that received a reply
Click the info icon next to the pill to see the underlying counts behind each percentage — for example, Opened 5 of 5, Clicked 3 of 5, Replied 3 of 5.
What's Included in the Stats
These percentages only cover emails sent to the contact from Levitate starting June 27, 2026. Emails sent before that date, or sent directly from your own email inbox rather than through Levitate, are not counted.
Auto-Tagging by Engagement Level
When the EmailEngagementTags feature is enabled on your account, Levitate automatically applies engagement tier tags to contacts based on their Opened, Clicked, and Replied rates. Tags are updated on a rolling basis as engagement data accumulates.
Tier labels and thresholds are configured at the account level. Contact your Success Manager to enable auto-tagging or to adjust the thresholds for your account.
Note: Auto-tagging by engagement level is off by default. It requires the EmailEngagementTags feature to be enabled on your account by your Success Manager.
FAQs
Q: How far back do the engagement stats go?
A: Stats only cover emails sent through Levitate starting June 27, 2026. Earlier activity, and any emails sent directly from your own inbox rather than through Levitate, are not included.
Q: Why does the open count on a contact profile differ from the campaign report?
A: The contact-level Opened percentage only counts emails sent through Levitate starting June 27, 2026, and excludes anything sent directly from your own inbox. Campaign-level reports may include activity outside that window or channel, which can produce a different number.
Q: Can I filter or sort my contacts list by engagement stats?
A: You can use engagement tags (if auto-tagging is enabled) to filter contacts by engagement tier. Direct numeric filtering on open rate is not currently available in the contacts list view.
Q: Are engagement stats shown for automations and one-off emails as well as campaigns?
A: Yes. The stats aggregate engagement across all email types — campaigns, automations, and individual emails sent through Levitate — as long as they were sent on or after June 27, 2026.