Brand Settings
Brand Settings is the central place in Levitate to manage your organization's visual identity. From here, you can configure the logo, colors, fonts, and other branding elements that appear across your emails, surveys, and content.
To access Brand Settings, go to Settings and select Brand Settings from the menu.
Setting Up Your Logo
There are two ways to add your logo in Brand Settings: you can apply the logo already stored in your Admin account, or let Levitate automatically discover your brand assets from your website.
Apply Your Existing Logo
If your organization's logo is already saved in your Admin account preferences, you can bring it into Brand Settings in one step. Click the Apply existing logo button and Levitate will pull the logo directly from your account — no need to re-upload the file.
AI Auto-Discovery
If you haven't uploaded a logo yet, or you'd like Levitate to find your brand assets automatically, use the AI auto-discovery flow. Enter your website URL and Levitate will scan your site to identify your logo and brand colors. Before applying anything, Levitate will present your Admin account logo for confirmation — if that looks right, you can confirm it without waiting for the website scan to complete. If no Admin logo is on file, the flow falls back to the assets found on your website.
Logo Matching and Quality Checks
When the Levitate AI branding assistant looks for your logo on your website, it rates how confident it is that an image is your logo and adjusts how it asks you to confirm. The same behavior applies when the account onboarding assistant looks for a logo.
- Moderate confidence: The assistant shows you the logo it found and asks you to confirm it before anything is applied.
- Low confidence: The assistant shows up to three numbered candidates and asks "Which of these is your logo?" You can pick one of the candidates or choose "none of these."
The assistant also checks the quality of each candidate image. If a logo looks like a lower-quality version, the assistant adds a plain-language heads-up, such as "this version is small, so it may look blurry," and suggests uploading a larger PNG with a transparent background in Brand Settings.
Other Brand Elements
In addition to your logo, Brand Settings lets you configure colors and fonts used across your Levitate content. Keeping these consistent ensures that emails, surveys, and other materials your contacts receive all reflect your organization's identity.
Brand Description
The Brand Description field tells Levitate about your organization so it can write in your voice. Above the field, a Help me write this toolbar lets you start from an existing prompt instead of a blank page:
- Samples — example descriptions written by Levitate.
- My prompts — prompts you have saved, listed under Yours, followed by prompts your teammates have shared, listed under Shared with the team.
- Browse all prompts — opens a side panel where you can look through all available prompts.
To reuse your own wording later, choose Save as a prompt and save the instructions privately for yourself or share them with your team.
Some prompts contain a [placeholder] in square brackets. Replace each placeholder with your own details; you can't save while a picked prompt still has an unfilled placeholder. If a saved prompt is longer than the Brand Description field allows, it is trimmed to fit when you pick it.
FAQs
Q: I already uploaded a logo in my account settings. Do I need to upload it again in Brand Settings?
A: No. Use the Apply existing logo button in Brand Settings to pull in the logo that's already saved in your Admin account preferences — no duplicate upload needed.
Q: What happens if I don't have a logo saved in my Admin account when I use AI auto-discovery?
A: If no Admin account logo is on file, the AI auto-discovery flow will fall back to scanning your website for brand assets and present what it finds for your review.