Digest Emails
Understanding Digest Emails From Levitate
Digest emails are notification emails sent to keep you informed when there are items in Levitate that need your attention. These emails help ensure nothing important slips through the cracks by summarizing key activity and reminders from your dashboard.
When Are Digest Emails Sent?
Digest emails are only sent when there is relevant activity on your dashboard. If there's nothing requiring your attention, you won't receive a digest email.
You will receive a digest email if you have any of the following:
- Client feedback
- Unread text messages
- Upcoming birthdays
- Pending campaigns
- Pending automations
- Upcoming policy renewals
- Contacts turning 65
- Contacts turning 72
- New Google Reviews
- Keep In Touch Contacts
If none of these items are present on your dashboard, no digest email will be sent.
Pending Blogs and Social Posts
The digest email includes a row for each type of content waiting for your approval. Alongside pending campaigns, the digest shows N pending blogs and N pending social posts, where N is the number of items of that type waiting on you.
Weekly Pending Approval Reminder
When your Success Manager or reseller confirms AI Content Calendar suggestions for your account, the staged blogs and social posts do not each send their own "needs your approval" email. A single reminder email covers them instead. It goes out on Mondays and lists the pending campaigns, blogs, and social posts due in the next 7 days.
- The email is titled You have content waiting for your approval.
- Its Review Pending Content button opens the Content Calendar.
- You receive it at most once every 5 days.
Content you schedule yourself still sends its approval email immediately, and the manual "remind" buttons still send immediately. A blog sends an approval email once per approval round: when approval is first requested, and again if it is resubmitted after being rejected. Re-saving a blog does not send another email.
Note: Content staged mid-week that is due before the next Monday is not included in a reminder. If you receive the daily digest, the pending blog or social post appears in it the next day.
Troubleshooting: Not Receiving Digest Emails
If you're not receiving digest emails, here are a few things to check:
- Check your dashboard activity: Digest emails are only sent if you have at least one qualifying item (listed above).
- Review spam or junk folders: Emails from mailer@appmail.levitate.ai may be filtered by your email provider.
- Add the sender to your safe list: This helps ensure future emails are delivered to your inbox.
- Confirm your settings: Your digest email frequency may have been reduced or disabled.
FAQs
Q: Who Sends Digest Emails?
A: Digest emails are sent from: mailer@appmail.levitate.ai. To ensure you receive these notifications, you may want to add this address to your safe sender list.
Q: Can I Change or Turn Off Digest Emails?
A: Yes. You can customize how often you receive digest emails, or disable them entirely, by reaching out to Levitate Support.