Canceling Your Levitate Subscription

We're sorry to see you go! If you need to cancel your Levitate subscription, this guide explains the process, what happens to your data, and how to export information before canceling.

Who Can Cancel a Subscription

Only Levitate Admins or Super Admins can cancel the account subscription. Regular users cannot cancel the subscription for the entire account.

If you're not an admin and need to cancel, please contact your account administrator.

How to Cancel Your Subscription

Subscription cancellations are handled by our Success and Support teams to ensure:

  • You've exported any data you need
  • We understand any issues you experienced (so we can improve)
  • You're aware of any outstanding billing or commitments

Steps to Cancel

  1. Contact your Success Specialist (if you have one assigned):

    • They can help with last-minute issues
    • They can assist with data exports

  2. Or contact Support (Support will then connect you with your Success Specialist):

    • Email support@levitateapp.com with subject "Request to Cancel Subscription"
    • Include your account name (and the reason for cancellation, if you'd like to share)

  3. Export your data (see below) before the cancellation takes effect.

  4. Cancellation confirmation:

    • You'll receive confirmation once the cancellation is processed
    • Includes final billing information
    • Includes data retention information

Before You Cancel: Export Your Data

We recommend exporting important data before canceling:

Export Your Contacts

  1. Go to Contacts
  2. Select all contacts using the checkbox next to "Name."
  3. Click Export
  4. Save the file to your computer

What's included:

  • Contact names, emails, phone numbers, addresses
  • Tags, custom fields, key facts
  • Contact ownership

Export Your Content

Email Templates:

  • Take screenshots or copy/paste text from your saved templates
  • Save any custom HTML newsletter templates

Automation Templates:

  • Document your automation workflows
  • Take screenshots of automation steps
  • Save email/text message content from automations

Export Campaign History (if needed)

If you need campaign reports or analytics:

  1. Go to the Reporting tab
  2. Click on Email Report
  3. Click on the name of the campaign you need to export
  4. Click the "Download Report" button

Note: Campaign history and analytics are not available after cancellation.

What Happens When You Cancel

Immediate effects

  • Account access: disabled within 1-2 business days of cancellation confirmation
  • Email sending: stops immediately
  • Automations: all active automations are canceled
  • Scheduled campaigns: canceled and will not send
  • Integrations: disconnected from third-party systems

Data retention and deletion

Your data is retained for 30 days after cancellation. Within that window, contact Support to restore your account and recover your data. After 30 days, all account data is permanently deleted.

The only exceptions — kept for legal and compliance reasons — are billing records and support ticket history.

Billing After Cancellation

Final Charges:

  • Current billing period: You'll be billed for the remainder of your current period
  • No prorated refunds: Cancellations do not result in prorated refunds for unused time
  • Outstanding balances: Any outstanding charges will be processed

Alternatives to Canceling

Before canceling, consider these options:

Pause or Reduce Usage

  • Deactivate users: Remove users you're not using to reduce costs
  • Downgrade plan: Move to a lower-tier plan if you need fewer features
  • Seasonal pause: Some plans allow seasonal pausing (ask your Success Specialist)

Address Specific Issues

If you're canceling due to a specific problem:

  • Technical issues: Our Support team can often resolve technical problems quickly
  • Integration problems: We can help troubleshoot integrations
  • Training needs: Your Success Specialist can provide additional training
  • Feature requests: Share what features you need — they might be in development

Reactivating After Cancellation

Within 30 days of cancellation: contact Support to restore your account. Your plan resumes and all data is recovered.

After 30 days: data is permanently deleted, so you'll need to create a new account and re-import contacts from scratch.

FAQs

Q: Can I cancel online without contacting anyone?

A: No, you'll need to contact your Success Specialist to cancel your subscription.

Q: What happens when selecting 'deactivate your account' under settings?

A: Your account will be marked as 'Pending Cancellation', and our Support and Success teams will be notified.

Q: What if I signed an annual contract?

A: Annual contracts may have early termination fees or require fulfilling the contract term. Contact your Success Specialist to discuss options.

Q: Can I cancel just one user instead of the whole account?

A: Yes! Use the "Deactivate User" feature in User Management. This keeps your account active but removes specific users.

After Cancellation

We're sorry to see you go! If there's anything we can do to improve your experience, please let us know.

Still need help? Contact Us Contact Us