Custom Branding for Surveys & Meetings

Levitate offers the ability for all of your surveys— Satisfaction, Custom, and Event Registration— and meeting pages to be customized to fit your branding.

Your Success Specials, or our Support Team, can assist in getting your surveys and meetings customized.

What can be customized?

A company icon or logo can be uploaded to show in the header.
The background color of the header and footer can be customized
Menu items, with drop downs can be added to the header— the color for the text, the color for the hover over the menu option, and the font can be updated
In the footer, a disclosure or other text information can be added, the color for the text can also be updated
Links and copyright information can be added to the footer, ad the color of the text and links can be updated

Do I need to provide anything to have my surveys and meetings custom branded?

If you'd like your icon or logo added, it's best to provide a high-quality, transparent PNG to upload to Levitate
It's helpful to have your website on hand, if you'd like it to match (color and font wise) with the survey page

Here's what a branded survey can look like!

Note the logo, the color for the header and footer, and the disclosure and links added to the footer.

Why Isn't My Logo Showing on My Survey?

If you've uploaded a logo but it's not appearing on your satisfaction survey, don't worry — this is a common issue with a straightforward fix. Follow the steps below to get your logo displaying correctly.

How Survey Logos Work in Levitate

Survey logos are managed at the account level, not on a per-survey basis. This means:

Your logo must first be uploaded by Levitate Support.
Each Custom Survey has an "Include Company Logo" toggle that must be turned on — it is off by default.
The toggle will only appear with Custom Surveys at this time, and when creating or editing a survey if a logo has already been uploaded to your account.

Common reasons your logo may not be appearing

Cause	What to Check
"Include Company Logo" toggle is off	Edit your survey and turn the toggle on — this is the most common cause
No logo uploaded at the account level	The toggle won't appear at all until a logo is uploaded in Account Settings
Unsupported file format	Only PNG and JPG/JPEG files are accepted

Frequently Asked Questions

Q: The "Include Company Logo" toggle isn't showing up when I edit my survey. Why?

A: The toggle only appears if a logo has already been uploaded to your account. Go to Account Settings, upload your logo first, then return to your survey to enable it.

Q: What file formats are accepted for the survey logo?

A: Levitate accepts PNG and JPG/JPEG formats only