Support for multiple contacts with the same email address

We know that there are many instances in which multiple contacts may share one email address— and instead of wanting them to merge, you might want them to be displayed as distinct contacts and have distinct contact profiles.

Getting set up

To keep these contacts from merging into one contact and contact profile, you must first enable the setting to allow for Duplicate Contacts in admin settings on Levitate. If you're a Levitate user, let your Success Specialist or our Support team know that you'd like this setting turned on, ad we will flip the switch.

For Duplicate Contacts to be read correctly, by Levitate, the contacts must've either been uploaded with an Additional ID (AdditionalID column header— on the spreadsheet) or you must've worked with our engineering team to have a few tweaks made to contact merging.

If you haven't done one of these, contacts will continue to merge.

Once the setting is toggled on and you've confirmed that you meet the criteria to see these duplicate contacts, you can check them out in Levitate.

When searching a contact's name, that has one email address but multiple contact profiles, you will see this identifying blue circle with the number of duplicate profiles they have.

Upon clicking into the contact name, you'll see an expanded list of all of the contact profiles. Below you see a separation by Company, but all contacts share an email address. If these contacts have been uploaded by spreadsheet, each contact must have a unique Additional ID to keep them from merging.

Below is a screenshot of how to format a spreadsheet with Additional ID. If your original system of record does not assign a 'unique ID' to your contacts, you're more than welcome to add an Additional ID yourself. The example below simply uses 1, 2, 3, 4 but any alpha-numeric code will work.

Finally, when sending out a campaign— if all or some of these duplicate contacts are apart of the send, there is a toggle available to switch on or off— which will allow (or disallow) sending multiple emails from that send to the same email address.