Google Business Profile integration + Google Reviews
To bring our Customer Satisfaction surveys full circle, administrators on Levitate are now able to get connected to their Google Business profile. In order to see reviews, the credentials entered must belong to an admin, a manager, or an owner of the Google Business profile.
Users will now be able to track Google reviews that they've gotten while being signed on with Levitate— you'll see your percentage increase in reviews, star ratings and written reviews from clients, and the option to reply to all reviews!
When replying, you'll be able to use our AI assistant to craft a response that'll then post back to your Google Business profile. Toggle through reviews in the top navigation to easily respond to new reviews without having to click into multiple windows or tabs.
To make any changes to your Google Business profile integration, you're able to access them via the 'Integrations' menu.
Notifications about new Google Reviews
Levitate automatically sends out a digest email notifying users of new Google Reviews, so that the user can respond to them as soon as possible! Responding to Google Reviews helps with search engine placement and brings more traffic to your website, and hopefully your business!
These notifications are totally optional, and users can opt-out as they please.
