Using an existing number for Levitate texting

Do you have an existing number that you’d like to use for texting on Levitate? Good news, we are able to use many existing numbers for Levitate texting! We partner with Bandwidth to use your existing numbers in Levitate. We will never ask to take ownership of your number(s) in this process– we will only set them up to be used for texting in Levitate. Your number must be a VOIP number or a landline number. 

Not sure if your number will work?

Reach out to support@levitateapp.com and we can check and see if the number is eligible for usage! 

Can I use my mobile number?

No, we are not able to use your mobile number for texting on Levitate. 

What’s a VOIP?

A VOIP (Voice Over Internet protocol)  is a phone number that calls through the internet– if you have a virtual answering service, use texting software, or bought your number online– you’re probably using a VOIP!

Will my current phone services be impacted?

If you are using the number to text on another platform, be it on a texting software or through your businesses’ management software, you will lose this ability when we bring the number into Levitate. Texting can not be split between two service providers or softwares.

If you are able to dial out, and receive phone calls and voicemails on your number currently, these services will not be impacted. 

Can I make and receive voice calls through Levitate?

No, we do not provide the ability to dial out or be called in through Levitate. If you already have voice services set up, they will work as normal. If someone calls the number, it will ring in your office, or on the software that it belongs to– if someone texts the number, it will be received in Levitate. 

What if I cancel Levitate? What happens to my number?

We are able to release the number being used from our texting services– if you are leaving Levitate or trying out a new texting service, we can ensure that it is removed from our system so that you have a smooth transition. Because we do not own your phone number, canceling Levitate will not jeopardize an existing number. 

How long does the process take?

Upon all information being submitted, it takes about five business days for your number to be ready to use in Levitate. You must also submit a completed 10DLC Registration Form to send text messages through Levitate.

Interested? Have questions? Reach out to support@levitateapp.com!