Customer satisfaction surveys
Levitate provides organizations with a simple way to gauge their customer satisfaction via Customer Satisfaction Surveys! It's easy to generate a Customer Satisfaction Survey from Levitate and send to your clients. Depending on their response, you can prompt them to complete an online web survey, like a Google review! Our reporting capabilities consolidate the feedback, including month over month breakdowns!
Create the Survey
Click your name and then click Surveys
Click the Add New Survey icon
Complete the Survey details and make any modifications:
Pick a date range, if the survey is only available for a certain time frame
Sending the Survey
Click the Copy Link button on the Survey Icon to send via Levitate!
Create a new campaign and paste the link. You'll notice it automatically appear as a link: "Click here to take the Survey".
Filling out the Survey
Customers will follow the survey link to complete the survey; they will first be prompted to leave a star rating out of five stars.
In order to better capture Google Reviews from respondents that have left a high star rating, we've made it so there can be two paths for reviewers.
Below, you'll see that a link to a Google Review, or other review source, can be added. The creator of the survey can choose to just push a respondent to the link to their review page based on their star rating. Our recommendation is that you choose 5/5 and 4/5 rating respondents straight to the review link. Respondents like this will leave a high Google star rating, and hopefully a review too!
For respondents asked to leave a review, externally, on something like Google:
For respondents, with lower star ratings, you can still get feedback:
We've found that some respondents get lost in the shuffle when asking for a written review on Levitate, and then again on Google. Streamlining it so we push those high star respondents straight to Google to leave a review should make them a lot more likely to leave a public facing Google review!
Survey Reporting
All of your Active and Inactive surveys are available in Levitate Reporting. You'll see the results and verbatim metrics.
Click Tags & Reports in the left-hand navigation bar
Click the Survey Reports button
View all active and inactive surveys high level results. Click a survey for verbatim responses and metrics.
Change the date range to view responses for certain months. You can also download a report to excel. Surveys sent through Levitate to Levitate contacts will automatically show up with their name in the reporting, though to the person filling out the survey, the experience is anonymous. However, if the survey link was generated and sent OUTSIDE of Levitate, the results will also be anonymous.
Archiving Customer Satisfaction Survey responses:
Want to archive a test response to a satisfaction survey?
Go to Tags & Reports, choose Survey Reports, and click into an individual satisfaction survey (not an event!), from there, you'll see three dots next to each response, which when clicked will allow for response deletion.
Want to send a follow up email to your Client Satisfaction survey recipients? Click here!