Email Signatures in Levitate
Setting up your signature for the first time
Click on your name in the upper right corner and click on 'Settings'. Then you will click on the section for 'Email Signature' and 'Add New Signature'.
If you already have a signature you are using with your regular email, that's cool too. We have a robot you can email, and the robot will automatically generate the signature for you.
To do that, simply click on the Add New Signature link and a new pop up will show up:
That blue link is the Levitate Robot's email. Click it and you've copied it. Now open up Outlook and send a New Email. Paste in the email address you just copied (those random letters again), and just make sure your message is your email signature alone. Send!
We will then generate the signature for you for future use.
Have a signature with images or special formatting? Reach out to our Support team to assist in getting your signature set up.
Adding more signatures
Click the Email Signatures tab from within your user settings. You'll choose 'Add New Signature.' From there, you can add more signatures to use when sending.
You can also set up another signature using the steps for setting up your initial signature— but each time, the 'Default' signature will be updated when created through the Levitate robot signature.
Selecting a signature when sending out an email
When previewing content, you will see which signature is currently associated with the send.
When you click the 'Edit' button, you will see a dropdown menu at the bottom of the content that will let you select another signature.
When you choose Preview, you are able to see a preview of the email you and sending with your signature attached to it.
What about signatures on HTML sends?
If you need to update or change the signature used on your HTML sends, reach out directly to Support at support@levitateapp.com— they can get it updated on their end.
With newsletters, there is a required signature field for CAN-SPAM compliance that is unable to be edited or removed.
Troubleshooting
Signature image appears duplicated in Apple Mail
If recipients viewing your email in Apple Mail (on iPhone, iPad, or Mac) see the signature image displayed twice — once inline and once as an attachment — this is caused by how Levitate embeds signature images by default. By default, images in your signature are embedded as email attachments so that recipients are not prompted to download them in Outlook and other clients. This embedding method can cause some Apple Mail versions to render the image a second time.
If your recipients report this issue, contact our Support team at support@levitateapp.com and ask them to enable the option to serve your signature image as a linked image rather than an embedded attachment. This resolves the duplication in Apple Mail while keeping your signature visible to all recipients.
Note: The signature will still display correctly in all major email clients after this change. Recipients who block external images may need to allow images to see your signature.
Signature image not showing in a test email
If you send a test email and your signature image does not appear, there are a few common causes to check before contacting Support.
First, consider where you are viewing the test email. Some email clients and mobile mail apps block remote images by default and display a placeholder or nothing at all until you click "Load images" or "Display images." Open the same test email in Gmail or Outlook on the web, allow images if prompted, and confirm whether the image appears there. If it displays correctly in a standard web-based email client, the issue is with your email client's image-blocking setting rather than with Levitate.
Second, confirm the image format. When adding an image to your signature, Levitate accepts PNG, JPG/JPEG, GIF, and BMP files. Other formats (such as SVG or WEBP) are not supported in the signature editor and will not display. If your image is in an unsupported format, convert it to PNG or JPG and re-insert it.
If the image still does not appear after checking the above, reach out to our Support team at support@levitateapp.com for further assistance.
FAQs
Q: Why does my signature look fine in Chrome but duplicated in the Apple Mail app?
A: Levitate embeds signature images as email attachments by default to ensure broad compatibility across email clients. Apple Mail sometimes renders embedded image attachments a second time alongside the inline version, resulting in a duplicate appearance. This only affects Apple Mail — other email clients and web browsers display the signature as intended. Contact Support at support@levitateapp.com to have this adjusted for your account.
Q: Can I include a link to an external form — such as a DocuSign document, a Jotform, or another e-signature tool — in my email?
A: Yes, but this is not a signature feature — it is a link in the email body. Simply compose your email, select the text or button you want to make clickable, and use the Insert menu to add a Hyperlink. Paste in the URL of your form or document and save. The link will be included in the email when it sends. For step-by-step instructions on inserting links, see the Inserting Links, Images, and More to a Campaign article.
Q: What happens if I send an email "from the owner of the recipient" and that owner has no signature set up in Levitate?
A: If a contact owner has not set up a signature in Levitate, emails sent on their behalf will go out without a signature. No placeholder or fallback text is inserted — the email body ends where your content ends. To avoid this, make sure every user who may appear as a contact owner has at least one signature configured in their personal settings. If you need help setting up a signature for a team member, contact our Support team at support@levitateapp.com.
Q: Can I change the background color of my email signature?
A: The signature editor in Levitate does not include a background color setting — signatures are composed as rich text and inherit the email background. If you need a specific background color applied to your signature styling (for example, a colored banner or branded block), contact our Support team at support@levitateapp.com and describe the styling you need. Support can assist with signature formatting that goes beyond what the self-serve editor provides.
Q: How do I update the physical address that appears in the CAN-SPAM footer of my HTML newsletter emails?
A: The physical address shown in the CAN-SPAM-required footer of your HTML newsletters is set at the account level and is not editable directly within the newsletter editor or your signature settings. If your business address has changed and you need the footer updated, contact Levitate Support at support@levitateapp.com and a member of the team will update it for you. For more information on how the HTML newsletter footer works, see the HTML Newsletters article.
Q: Can I pause an in-progress email campaign to change the signature or sending email address, then resume it?
A: No — Levitate does not support pausing a campaign mid-send to change the signature or sending email address. Once a campaign is underway, the signature and sender settings are locked in for that send. If you need to use a different signature or email address, you will need to end the current campaign and create a new one with the updated settings. To end a running campaign, open it from your Emails section and use the end/cancel option. For help with campaign settings, see the Email Campaigns article or contact our Support team at support@levitateapp.com.
Q: Unwanted text — such as "Please add the signature below to Levitate" — is appearing at the bottom of all my emails. How do I remove it?
A: This typically happens when setup instructions are accidentally pasted into your signature content instead of just the signature itself. To fix it, go to your Settings, open the Email Signature section, and edit the affected signature. Delete any instructional text that does not belong in the signature body — such as lines beginning with "Please add the signature below" — and save. If you used the Levitate robot email method to generate your signature, the robot captures everything in the email body, so any instructions that were in that email may have been imported as part of the signature content. If you are unsure which signature is causing the issue or need help editing it, contact our Support team at support@levitateapp.com.