Office 365 User Admin Approval

Accounts on Microsoft Office 365 must add Levitate as a verified app to connect to Levitate.

How-To

First, sign in to the Microsoft Entra admin portal.

Next, click on Enterprise apps on the left side of the screen.

From there, click App Launchers > Settings > + Add application

Next, search for Levitate App, click on the pop-up, and click Add at the bottom of the window.

Next, navigate to Permissions on the left side of the screen.

Click Grant admin consent for [Company Name].

Once completed, return to Levitate to connect.

Troubleshooting

Still not able to connect?

Check that you are listed under Users and groups for the application in the Microsoft Entra admin center.

Here is what you should see:

App not showing up in the Entra gallery

If the Levitate app does not appear when you search the Microsoft Entra gallery, the IT admin can grant consent directly using the link below. This bypasses the gallery search and adds Levitate to your organization's approved apps in one step.

Have your IT admin open the following link while signed in with a Microsoft 365 global administrator account:

Grant admin consent for Levitate

Note: Only a Microsoft 365 global administrator can open this link. If approval succeeds, Levitate will appear under Enterprise apps in the Entra admin portal and users can proceed with the reconnection steps below.

FAQs

Q: After IT grants admin approval, do all users automatically reconnect, or does each person need to reconnect individually?

A: IT admin approval covers your entire organization — they only need to grant consent once. However, each individual user must still reconnect their own account. The next time a user logs in to Levitate after approval is granted, they will be prompted to reconnect their Office 365 email. They can also reconnect at any time by going to Settings > Profile > Connect to a Different Email.

Q: The Levitate app is not showing up in the Microsoft 365 app gallery. What should I do?

A: If the app does not appear in the gallery search, your IT admin can use the direct admin-consent link in the Troubleshooting section above. That link grants Levitate the necessary permissions without requiring the app to be found in the gallery first. Once consent is granted, the app will appear under Enterprise apps in the Microsoft Entra admin portal.