What should I do if my EzLynx reports are failing?

Occasionally you will receive an email from Ezlynx Support notifying you that one or more of your Ezlynx Reports have failed to send. Typically, the report will resume the following day as normal and Levitate will receive all the necessary data. Levitate will eventually receive the report once it is successfully sent.

Note: In the meantime, please contact Ezlynx Support if you continue to see failures in your reports.

Example email from Ezlynx Support:

Steps to review your Ezlynx scheduled reports:

1. Navigate to the Scheduled Reports section in Ezlynx
2. From there, you can view “Last Status” to see if the report failed or succeeded 
3. If your report shows success, then Ezlynx is sending the data to Levitate, and you do not need to take action.
4. If your report shows as failed, try 'Rerun' the report under 'Actions'. If that does not work, we recommend contacting Ezlynx support for troubleshooting.

Levitate will follow up with you if we notice there’s been a gap in receiving your data. If the issue persists multiple times in a row, reach out to your Levitate Specialist, and we can review your account.