Email Sending and Settings FAQs
Sending & Formatting
My email got disconnected during a campaign send. What do I do?
When and if your email gets disconnected during a campaign send, the send will stop. To reconnect, you simply need to login to Levitate as usual— you will be prompted to also get reconnected to your email using your email address and email password.
If a contact is marked Unsubscribe, will they still receive a renewal email? What about birthday emails?
Renewal Automations do not respect the Unsubscribe tag.
Birthday Automations do respect the Unsubscribe tag.
The contact will be automatically excluded from any ongoing or future email automations, with Renewal Automations excluded.
Can Merge Fields be used in the subject lines of emails sent through Levitate?
Yes! Just enter the placeholder to the subject line. It will not format as it would in the body of an email, but if the information is there, it will work.
Setup & Settings
Can I use an alias email address on Levitate?
It depends! For the most part, no, the email address must have its own mailbox in order to send through Levitate. Alias addresses usually lack an actual mailbox. However, we are able to connect to Shared Mailboxes for accounts connected to Google and Office 365.
Can I connect to a shared mailbox?
If you are a Google or Office 365 user, yes! Shared mailbox connection is user by user, not account by account. The user wishing to connect to the shared mailbox must have access to the shared mailbox in order to get connected. The mailbox must have its own credentials— email address and password— in order for us to connect for sending.
I use an email provider with 2FA or MFA— can I use Levitate?
The answer varies, it depends on your provider! For providers that allow you to make an in-app password for third-party apps like Levitate, which provides Levitate access without the need for continual authentication, we can get connected.
The two most common systems we connection roadblocks with due to 2FA or MFA are Redtail and Smarshmail. Guides to getting an in-app password or connect set up are linked below.