Shared Mailbox Connections for Office 365 and Google

Now, Levitate users with Google or Office 365 email addresses have the ability to connect to shared or alias mailboxes under their Google of Office 365 umbrella for sending and receiving through Levitate.


In order to be able to connect to a shared mailbox, the user getting connected must have access to the shared mailbox. To connect to a shared mailbox you will need to get connected to Levitate using your primary email address that is connected to the shared or alias inbox.


To get connected, reach out directly to your Success Manager or the Levitate Support Team.


Levitate is able to automatically recognize available shared mailboxes to connect to. If you do not have ownership permissions to the shared or alias inbox, you will not be able to connect.


After working with your Success Specialist or Support to get set up on your shared mailbox setup, you will need to log in to Levitate and authenticate the connection to your original (not shared) connecting email.



FAQ


Will connecting to a shared mailbox change the calendar connection?

No. The calendar will stay connected to the original connected email address used on the account. If you'd like to change the calendar being referenced, and are a Google or Office365 user, send in a ticket to Support to see if it can be connected.


Do I need a shared mailbox setup?


1. Do multiple people access this email?

  • YES → Shared Mailbox
  • NO → Regular Connection

2. Do you log into this email with YOUR OWN password?

  • YES (my own password) → Regular Connection
  • NO (someone else's password or special shared password) → Shared Mailbox

3. Does this email appear in YOUR Outlook/Gmail automatically?

  • YES (appears in my sidebar without extra setup) → Shared Mailbox
  • NO (I have to log in separately) → Separate Account

For Office 365

1. Open Outlook

2. Look at the left sidebar

3. Shared Mailbox: Appears below your main inbox automatically

4. Separate Account: Must add as a separate account or it doesn't appear


For Google Workspace

1. Check Gmail settings

2. Shared/Delegated: Under "Accounts" → "Grant access to your account."

3. Separate: Has own login at gmail.com

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