Levitate Mobile App for iOS and Android

For our customers who are constantly on the go, you can get the Levitate mobile app for either your iPhone or Android device.

iPhone users: go to the App Store and search for "Levitate PRM" by Real Magic.

<strong>Android users:</strong> go to the Store and search for "Levitate".</p>

Features

Business card scanner

That's right, if you have a stack of business cards collecting dust somewhere, download our mobile app and hit the blue plus circle at the bottom, then select "Scan Business Card" to take a photo of the business card. We will automatically transcribe the information on the photo into a real contact.

Levitate Pro Tip: When you scan in a business card, add a "Tag" for where you met the person! You can later send out a group email to everyone you met at that conference/business meeting.

Texting with Levitate

Certain Levitate account plans provide companies the ability to text their clients directly from Levitate. The Levitate mobile app enables users to text directly from their mobile device. Simply click Texting in the navigation to initiate a conversation. All conversations will sync between the mobile app and the web application.

Import your mobile contacts

Bring your mobile contacts into Levitate and have them sync automatically. To do this, click on the menu item in the top left corner and select Contacts. From here click on the blue + in the top right corner and then use the option for "Import contacts from my phone". If you select the checkbox for Continue to load new contacts from phone, Levitate will continue to sync any new contacts that you create on your phone.

Tagging Game

Tag your contacts from the mobile app to get organized. To do this, click on the menu item in the top left corner and select Contacts. There will be an option for the tagging game at the top of the screen.

Levitate Pro Tip: Use the tagging game to organize and tag all your contacts in Levitate. This game also allows you to clean up and delete any contacts that you do not need to keep in touch with.

Mobile app vs. browser version

The Levitate mobile app lets you stay connected and manage your relationships from anywhere. The app is designed for on-the-go tasks: scanning business cards, texting clients, importing phone contacts, and tagging contacts.

Some features in Levitate are available exclusively in the browser (desktop) version. If you cannot find a feature in the mobile app, log in at app.levitate.ai from a desktop or laptop browser to access the full Levitate experience, including email campaign creation, detailed reporting, and advanced account settings.

Note: If you only have access to a mobile device, our Support team is happy to help you accomplish specific tasks. Reach out at support@levitateapp.com.

Troubleshooting

Tapping a text notification opens a preview but not the full conversation

If you tap a text message notification and the app shows a preview instead of opening the full conversation thread, try the following steps:

Check your device notification settings and make sure Levitate has permission to deliver notifications with full content (not just summary or banner previews).
Make sure the Levitate app is fully up to date. Open the App Store (iPhone) or Play Store (Android), search for Levitate, and install any available update.
Close the app completely and reopen it, then tap the notification again.

Note: If the issue continues after updating and checking notification permissions, contact our Support team at support@levitateapp.com and include your device type and operating system version.

"Contact support to set up your number" on mobile login

This message means that a Levitate texting number has not yet been provisioned for your user account. Texting is an account-level feature, and each user must have a number assigned before they can send or receive text messages in the app.

To get your number set up, reach out to your Success Manager or contact our Support team at support@levitateapp.com. Once texting is enabled for your user, the prompt will no longer appear and you will be able to access the Texting section normally.

Note: Account admins can also manage texting number assignments from the browser version of Levitate at app.levitate.ai.

Can't log into the mobile app

If you are unable to log into the Levitate mobile app — including situations where the password you use on your desktop does not work on mobile — the steps below cover the most common causes.

Make sure you are using your Levitate account credentials. The mobile app uses the same username and password as the desktop web app at app.levitate.ai. Try logging into the desktop site first to confirm your credentials are correct.
Reset your password if needed. On the login screen, select Forgot password? to receive a reset link by email. After resetting, try logging into the mobile app with the new password.
Update the app. An out-of-date version of the app may have trouble authenticating. Open the App Store (iPhone) or Play Store (Android), search for Levitate, and install any available update, then try again.
Check whether your account uses single sign-on (SSO). If your organization logs into Levitate through a company identity provider (such as Microsoft or Google), the mobile app login screen may need you to use the SSO option rather than entering a password directly. Contact your IT administrator or your Levitate Success Manager if you are unsure whether SSO applies to your account.
Try closing and reopening the app. Fully close the Levitate app, reopen it, and attempt to log in again.

Note: If none of the steps above resolve the issue, contact our Support team at support@levitateapp.com and include your device type, operating system version, and a description of the error message you see.

FAQs

Q: I can't find a feature I need — is it available on mobile?

A: The mobile app covers the most common day-to-day tasks (texting, contact management, business card scanning, and tagging). More advanced features — such as building email campaigns, managing templates, and viewing detailed reports — are available in the browser version at app.levitate.ai. If you are unsure whether a specific feature is available on mobile, contact our Support team at support@levitateapp.com.

Q: Can I send email campaigns from the mobile app?

A: Email campaign creation and scheduling is currently available in the browser version of Levitate. You can access it on a mobile browser by visiting app.levitate.ai, though for the best experience we recommend using a desktop or laptop.

Q: Why doesn't my desktop password work when I try to log into the mobile app?

A: The mobile app uses the same credentials as the desktop version at app.levitate.ai. If your password works on desktop but not on mobile, first confirm you are entering the same email address and password. If the issue persists, use the Forgot password? link on the mobile login screen to reset your password, then try again. If your organization uses single sign-on (SSO), you may need to use the SSO login option on the mobile app rather than a direct password. Contact our Support team at support@levitateapp.com if you continue to experience difficulty.