Sending Handwritten Cards
Sending a Card from Campaigns
To send a handwritten card from the Campaigns page, navigate to the Cards tab and select a card that you wish to send.
Selecting a card will open up the card editor. From this page, you can preview the specifications of the card as well as the card type. When you're ready, you can press the Personalize & Send button to begin editing the content on the card.
On the Personalization page, you can add a message that can include merge fields such as first and last name, as well as a signature at the bottom of your card.
You can use the slider below the card to preview both the front and back of your card. Once you're happy with the content of your card, you can select a recipient by pressing the Next: Choose Recipient button.
Now you'll search for a recipient to send the card to and finalize the details of the send. Once you've selected a recipient, click the Next: Review Order button to update the mail date and return address.
Don't forget to double-check the recipient address and return address on the screen. (Note: The mail date must be in the future. If the mail date is in the past, you will not be able to complete your order.)
If everything looks good, you can click the Place Order button to complete your order. You can check out the details of the order in the Card Reporting section of Levitate.
Sending a Card from a Contact Profile
To send a card from a contact profile, navigate to the Contacts section of Levitate and search for a contact to send to.
Once you've found a contact, go ahead and click into their contact profile.
Once you've found the contact profile, scroll down to the recipient's address and click on the Send Card button.
From here on, the workflow is the same as sending a card from the Campaigns section (see above).
Once the order is placed, you'll be able to see the status of the send in the Card Reporting section of Levitate.
Handwritten Cards can also be sent as a step in an Automation.
Card Reporting
To see the status of card sends, you'll want to navigate to the Reporting section of Levitate.
In the reporting section, you should click on Card Report to see a list of all cards that you have sent, cancelled, or scheduled along with mail dates.
If you have any questions about Handwritten Cards or how to use them, please feel free to reach out to your Success Manager.
Custom Cards
Reach out to your success specialist with the image and they will facilitate upload and resizing! Not every image will work, but most should! We recommend a high quality, high resolution, PNG image for best results.
All artwork or logos must be:
- 2913px wide at minimum
- 2125px high at minimum
- PNG or JPG format
- .5 Bleed around any text or logo
- Bleed is the margin beyond the edge of the design to prevent white border around the printed materials.
If the logo or artwork looks blurry, it's too small. It will either be rejected by our card provider or be printed blurry.
If your logo or text is too close to any edges it will be cut off. Please leave at least a .5" border around your text or logo.
Centering your logo is a good way to make sure it will not get cut off.
Settings
Updating Writing Style, Signature, & Return Address
To set up a default writing style, signature, and return address for your Handwritten Cards, you'll need to open your Levitate settings section and scroll down to Cards Setting.
Within the Cards Setting menu, you can select a default writing style, signature, and return address. When you're finished, make sure to click Save.
Some handwritten cards FAQs
What's the estimated time for delivery of handwritten cards?
Between the process of creating and postmarking the cards, to passing them off to USPS for deliver but it should take an average of 10 days all in all.
Can I use Send on Behalf for handwritten cards?
Yes!
Are card settings, like default font, user specific or account wide?
User specific
Can we send cards internationally?
No, only to US addresses.
Do handwritten card sends write back to a source system, like Redtail or AMS360?
Yes, each handwritten card send will be logged on the contact profile's timeline, as a note, with the card type and content, to be written back to the source system. We created this ability for ease of use with compliance, but can be utilized by any client with a first class integration.