Inserting Links, Images, and More to a Campaign

You can go to create a new campaign, add your subject, any text, and then choose Insert.

When creating an email, the text can be formatted in a few ways. The text can be bold, italic, or underlined, the color can be changed, and so can the font and text size. The fonts that Levitate offers are Sans Serif, Serif, Aptos, Arial, Arial Black, Book Antiqua, Calibri, Century Gothic, Comic Sans MS, Courier New, Georgia, Helvetica, Tahoma, Times New Roman, Trebuchet MS, and Verdana.

Tables, bulleted lists, and numbered lists can be inserted as well. Emojis can also be added through the text formatting menu.

Merge Fields, including Custom Fields, can be inserted.

Media, including a hyperlink, an image, a GIF from GIPHY, a YouTube thumbnail and a file attachment can be inserted using the 'Insert' dropdown,

Inserting an image

First, you'll need to save the image you want to insert to your computer.

Inserting a hyperlink

Once you highlight the text you'd like to add a link to and choose Insert Link, you'll see this pop-up and be able to provide a URL to link with

Why a YouTube thumbnail?

Mail clients do not support video embedding, so as a way to share videos via email we provide the option to add a YouTube thumbnail that links directly to the video you'd like to share.

To add the thumbnail, click Insert and choose YouTube thumbnail, from there you'll be prompted to enter the YouTube video's URL. Once entered, the thumbnail for the video that is hyperlinked to the video itself will be inserted into the body of your email.

Troubleshooting

File attachment is rejected or over the size limit

Levitate enforces an attachment size limit when sending email campaigns. The exact limit depends on your connected email provider — for most accounts it is up to 6 MB total across all attachments in a single email. Some email providers (such as certain Exchange or Office 365 configurations) impose a lower limit, which Levitate enforces automatically.

If your file is at or near the limit and the campaign still fails to send, try one or more of the following:

Compress the file (for example, reduce image resolution or use a PDF compressor) to bring it below the limit.
Host the file externally (for example, on Google Drive, Dropbox, or your website) and insert a hyperlink in the email body instead of attaching the file directly.
Split large content across multiple smaller campaigns if necessary.

Note: If a file worked in a previous campaign but is now being rejected, check whether your email provider settings have changed, or whether additional attachments in the same email are pushing the total size over the limit.

Photo appears stretched or distorted in an email letter campaign

Images can appear stretched when they are wider than the email body renders in a recipient's email client. Letter-style email campaigns use a plain text layout that does not constrain image dimensions the same way a designed newsletter does.

To prevent stretching or distortion:

Resize the image to no wider than 600 pixels before inserting it. Most email clients display content at around 600 pixels wide, so this keeps the image within bounds.
Use a standard web-friendly format such as JPEG or PNG.
After inserting the image, click on it in the editor and set a specific width (for example, 400 px) rather than leaving it at its original size.
Send a test email to yourself before scheduling the campaign to verify how the image renders in your email client.

Note: Some older versions of Microsoft Outlook may scale or reposition images differently from Gmail, Apple Mail, or mobile clients. If recipients using Outlook report a stretched image, see the Email Rendering Issues in Outlook article for additional guidance.

Logo has excessive white space or background in email overlay settings

When a logo appears with a white box or extra padding around it in email overlays or campaign header areas, the cause is usually that the logo image file itself has a white or opaque background baked in. Email clients display the image exactly as it is stored, including any background color in the file.

To reduce or eliminate the white space:

Use a PNG file with a transparent background. A transparent PNG has no background color, so the logo appears directly against whatever color is behind it in the email.
Crop the image tightly before uploading — remove any extra padding or margin that was added around the logo in the image editor.
Re-upload the updated logo image through your account's logo or branding settings, then update any campaigns or templates that reference the old logo.

Note: The rounded-corner styling applied to logos in overlay settings is controlled by Levitate and cannot be adjusted per-campaign. If the corner radius does not fit your logo shape, using a tightly cropped transparent PNG typically gives the cleanest result.

FAQs

Q: What is the maximum file size for email attachments in Levitate?

A: The platform default is up to 6 MB total per email. However, your connected email provider may enforce a lower limit. If you hit the limit, Levitate will display a message showing the effective maximum for your account. Compressing the file or sharing it via a link are the most reliable workarounds.

Q: Why does my image look fine in the editor but stretched in the sent email?

A: The editor preview may not perfectly represent how every email client renders images. To ensure a consistent result, resize the image to no wider than 600 pixels before inserting it, set an explicit width in the editor after inserting, and send a test email before scheduling your campaign.

Q: Can I remove the rounded corners from the logo in email overlay settings?

A: The border-radius styling on logo overlays is applied by Levitate and is not adjustable on a per-campaign basis. Using a tightly cropped PNG with a transparent background gives the cleanest appearance within the existing rounded-corner style.